FAQ
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns must be initiated within 7 days of the delivery date.
Custom-made products, perishable goods, and items marked as final sale are not eligible for return.
Contact our customer service team at [customer service email] to request a return authorization.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].